Return & Refund

Pashmeen Refund and Exchange Policy

At Pashmeen, we take pride in offering luxurious products of the highest quality. Your satisfaction is our top priority. Please review our policy below to understand our terms regarding exchanges and refunds.

Exchange Policy:

Eligibility: Items can be exchanged within 14 days of the purchase date.
Condition: Products must be in their original condition, unused, and with all tags attached.
Process: To initiate an exchange, please contact our customer service team at customer service email pashmeenqa@gmail.com Provide your order number and details of the item you wish to exchange.

Shipping: Customers are responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service or purchasing shipping insurance.

Exclusions: Custom-made or personalized items are not eligible for exchange.
Refund Policy:

No Refunds: We do not offer refunds for any purchases. All sales are final.

Exceptions: In the rare event that you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or provide store credit.

Contact Us:

If you have any questions or need further assistance, please reach out to our customer service team at pashmeenqa@gmail.com. We are here to help!

Thank you for choosing Pashmeen. We appreciate your understanding and support.